What to Know
“Cancellation” is defined as any change made to the passenger list at least 60 days prior to trip departure day. Cancellation must be made under the traveler’s account online by clicking on the “Cancel a Traveler” link on traveler’s/payer’s Welcome Page dashboard OR by e-mail. With the exception of Non-Refundable Deposits/Payments, if Cancellation is received 60 days or more prior to trip departure day, money returned by suppliers is refundable. Cancellations received 59 days or fewer before, or on, trip departure day are non-refundable, unless a paying substitute traveler takes the place of the cancelled person. If the trip includes airfare, cancellation and/or substitution policies may vary, depending on the airline, date of ticketing and group contract; please contact your travel provider for additional information. Travelers desiring Travel and Cancellation Insurance may find it from a traveler’s insurance professional or online.
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